The TPVCiti.com Automated IVR solution offers a low-cost alternative to a live voice agent while ensuring compliance with both FCC and State PUC Third Party Verification requirements. Our IVR systems feature intuitive scripting to automatically ensure the correct questions are asked. There is 100% consistency in questions asked which translates into a program transaction completion rate of 99%. Our custom IVR solutions enable your customers to easily opt-out to a live agent at any time if they require personal attention.

TPVCiti.com Automated IVR Service

Highlights:

  • Implementation in as Little as 48 hours
  • Dual Channel Recording to Eliminate the Loss of Interactions/Customer Statements
  • Very Low Implementation and Ongoing Cost
  • Simple to Set Up, Implement and Launch
  • Program transaction completion rate of 99%
  • Real-Time Call Record and .Wav File Retrieval and Posting via web interface
  • Dedicated Management and IT Resources, 24/7 Availability
  • Superior Value & Cost Competitive IVR Services
  • VoIP, TDM or dial in access available
  • VoIP 911 Verification
  • Hosted Call Recording

The TPVCiti.com automated IVR verification method provides you with a pre-determined script to comply with your unique verification requirements. We work with you every step of the way to optimize your IVR system script, process and support services we understand how to increase productivity, boost customer satisfaction, reduce costs, and of course, improve your verification success ratio.

Our Automated IVR solutions can help you meet your Third Party Verification compliance requirements and can also improve your bottom line. Contact us today to learn more about our IVR Solutions and get started! To listen to a sample call flow, call 866-230-0309, and enter agent pin # 1234567890

TPVCiti.com E911

TPVCiti.com E911 solution notifies VoIP customers of E911 service, while gaining their affirmative acknowledgement of the notice. The U.S. FCC requires VoIP carriers who connect with the public telephone network to notify their customers of any limitations to their E911 service, including where, power/locator limitations, and under what conditions it may not be available. It is vital for VoIP carriers to obtain "affirmative acknowledgement" from every customer that they have received and understood that information.

TPVCiti.com automated call recording service

TPVCiti.com automated call recording service consists of an entire recording platform that is located directly within a national network and offers complete integrated call recording solutions for all types of businesses and services. Providing access to the most flexible and creative call recording services available, TPVCiti.com not only eliminates your need to purchase any in-house call recording equipment, but also eradicates any maintenance problems and costs that are usually associated with it.

To schedule a demo click here.

 
What is Third Party Verification (TPV)? An independent unbiased entity which documents a customer's decision to change service providers or verify an order.  From the consumer standpoint, TPV provides protection against fraudulent charges and/or "slamming" -- a term used to describe the practice of changing a customer's telephone service provider without his or her knowledge or consent.
How can my business benefit from Third Party Verification (TPV)? Government regulation forces some industries to use third party verification. For these industries, use of TPV will bring businesses into compliance. In non-regulated industries, any company that sells, markets, or advocates a product or service wanting to protect themselves from customer disputes can benefit from TPV. 
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